Account DeletionRequest

We respect your right to privacy and control over your personal data. Submit your request below to permanently delete your MyDocki account.

Last Updated: December 9, 2025
Effective: December 9, 2025

Your Data, Your Choice

This page allows you to request the permanent deletion of your MyDocki account and all associated data. This process applies to both the MyDocki Patient App and the MyDocki Service Provider App.

We take data privacy seriously and are committed to ensuring your information is handled with the utmost care throughout the deletion process.

How It Works

Our account deletion process is designed to be transparent and secure

STEP 01

Submit Request

Enter your registered email address in the form below

STEP 02

Support Notified

Our support team receives your deletion request automatically

STEP 03

Email Confirmation

You'll receive a confirmation email from MyDocki Support

STEP 04

Confirm Deletion

Reply to the confirmation email to authorize the deletion

STEP 05

Account Deleted

Your account and all data are permanently removed from our systems

Complete Data Deletion

When you confirm your account deletion request, all of your data will be permanently removed from our systems. This includes:

Personal profile information
Medical records and consultation history
Prescription and medication data
Payment information and transaction history
Appointment bookings and schedules
Messages and communication logs
Uploaded documents and images
App preferences and settings

⚠️ This action is permanent and cannot be undone. Please ensure you have downloaded any information you wish to keep before proceeding.

Submit Deletion Request

Enter your registered email address to begin the account deletion process.

By submitting this request, you acknowledge that all your data, including medical records, consultations, and personal information, will be permanently deleted in accordance with our data retention policy.

Need Help?

Our support team is here to assist you with any questions about account deletion or data privacy.

MyDocki Digital Healthcare
125 Olusegun Osoba Way, Oke Ilewo, Abeokuta, Ogun State, Nigeria